Cancellation & Refund Policy

2.1 GPU Instance Cancellation

You may terminate any running GPU instance at any time through the dashboard or via the API. There is:

• • No minimum commitment period — instances are billed per second.
• • No cancellation fee — termination is instant and free.
• • Immediate billing stop — charges cease at the moment of termination.

Note: Ephemeral storage (data stored within the pod's local disk) is permanently deleted upon termination. Persistent storage volumes, if attached, are retained and billed separately until explicitly deleted.

2.2 Account Cancellation

You may request closure of your GPUVolt account at any time by emailing [email protected]. Upon account closure:

• • All active GPU instances are immediately terminated.
• • All data stored in our systems will be permanently deleted within 30 days.
• • Any outstanding balance due must be settled before closure is finalised.
• • Any remaining wallet credits are eligible for a refund (see Section 3.3).

We will confirm account closure via email within 3 business days of receiving a valid closure request.

2.3 Cancellation by GPUVolt

GPUVolt reserves the right to suspend or cancel your account for:

• • Violation of our Terms of Service
• • Non-payment or persistent insufficient wallet balance
• • Suspicious or fraudulent activity
• • Legal or regulatory requirements

Where circumstances permit, we will provide at least 7 days' notice before account cancellation, except in cases of security emergencies or legal obligations requiring immediate action.

3.1 Service Outage Credits

If a GPUVolt infrastructure failure causes verified downtime that exceeds our SLA threshold of 99.9% monthly uptime, you are entitled to a service credit proportional to the duration and impact of the outage. Credits are applied to your wallet automatically where possible, or issued upon a written request within 30 days of the incident.

3.2 Billing Error Refunds

If you are charged an incorrect amount due to a platform defect or billing system error, we will refund the full overcharged amount. Billing error claims must be reported within 30 days of the erroneous charge appearing on your account.

3.3 Wallet Balance Refunds

Unused prepaid wallet credits may be refunded upon account closure or upon written request. Refunds of wallet balances are subject to:

• • A processing fee of 5% or ₹500, whichever is lower, to cover payment gateway reversal costs.
• • A minimum refundable amount of ₹100 (or equivalent in USD).
• • Credits purchased under a promotional offer are non-refundable.

3.4 Non-Refundable Charges

The following are not eligible for refunds:

• • GPU compute time that was successfully provisioned and delivered
• • Persistent storage charges for data that was stored on our infrastructure
• • Charges resulting from user error (e.g., accidentally leaving an instance running)
• • Promotional or bonus credits added to your wallet
• • Charges older than 30 days from the date of the refund request